Can't seem to Reset Tubemeister 36 Combo to Factory Default

To reset the amp to the factory default settings, press and hold the MIDI LEARN and FX LOOP On buttons simultaneously for five seconds until the MIDI LEARN button lights up. After you release MIDI LEARN button, it will flash once to confirm that the reset has been executed properly.

watersnake wrote:Hi there,

I do not own a tubemeister, but my suggestion is:
the manual's instructions for performing a factory reset are not correct,
at least in the english section.
The manuals's instructions in german section are bit different.

That means imo, first of all, you should switch the amp off with the mains switch.
Then press and hold the MIDI LEARN and FX LOOP On buttons simultaneously.
While holding the two buttons pressed - switch the amp on with the mains switch.
Hold the two buttons for about five seconds until the MIDI LEARN button is flashing.
Then release the buttons.
Hope that helps.

bordonbert wrote:I'm afraid I can't offer any suggestions as to a solution Rob but, if it's any help, I can tell you the quickest way to get a response from H&K is on their Facebook page.  It has been reported by a few people that they are notoriously bad at responding to emails.  If you get onto Facebook and search for 'Hughes & Kettner' and look for the one with 'Product/Service' next to an angled pic of a H&K amp with its blue lights on.  On the left is a section for visitors to enter their comments.  If you post it on their you usually get a quick response.

If I come across anything relevant I'll make sure to post it on here.

dennisveekaa wrote:Even though this topic is a year old I'd like to reply after experiencing the same problem and I solved it.. Not only do you need to press 2 buttons while turning the amp on.. The English versions says its the fx loop and the midi learn button but the German version actually says its the reverb and fx loop button while turning the amp on.

Hope this will help anyone experiencing the same problem in the future

Well... while I'm happy to report that the issue has now been solved, I'm sad to tell you the reason I had difficulty is due to an error in your English manual. The problem was pointed out to me, not by yourselves or a response to my email I sent over 14 months ago but by a random forum user on https://handkusers.forumotion.com. So much time and effort (not to mention money as I bought the FSM 432 MK III controller in the hopes of solving this and then ended up buying a different amp when I couldn't resolve the issue) could have been saved if you folks A - had better translation staff writing up your manuals and B - had bothered to read my problem closely enough to detect the error rather than redirecting me to spend time and money on unnecessary diagnostics and/or repairs.

Can't say I'm in the mood to do you any favours at this moment but I do love my amp and do wish to save other English speaking users from the headaches this gave me so I'll explain what the problem was now so you can correct your manual and, hopefully, find a way of letting all your customers know about the translation error in the manual for the TM36 Combo.

The English version says to hold the FX Loop button and the MIDI Learn buttons down together, just like I reported to you in my first message here that I was doing. BUT, the German version says to hold the FX Loop button and the REVERB buttons down together.

I did this and the problem is solved. Voila!

Please, PLEASE put some effort into spreading this information to save others. I love your amps and their sound but this has left a very bitter taste in my mouth regarding your customer service / information quality.